Lunchtime Learning: Is the Customer Always Right? (MSLL042820)

Customers can be irate or belligerent for a variety of reasons – some justified, some not.  How you respond can make the difference between someone who feels satisfied with the resolution, and one who is so furious they bad mouth you on social media.  This session will highlight the most common causes of customer drama, and then share best practices for diffusing them, so both you and the customer can walk away feeling good about the experience.

This session’s instructor is Anna Irwin.  Anna is a Certified John Maxwell Instructor specializing in engagement, teamwork, productivity, and all things leadership.

(customer service, irate customers, negativity, communication, drama, best practices, satisfied customers)