HR Matters: Secrets to Constructive Conflict Resolution (MSHR101017)

Course Memo

Effectively managing conflict is arguably the hardest thing a leader has to do.  Unfortunately, if you’re a leader and you’re doing your job, you have no choice. Workplace conflict happens everywhere, and ignoring it can be costly. Time wasted in gossip and other unproductive activities, plus all the friction it creates between employees and work groups, certainly can take a toll. This session will utilize interactive discussions regarding conflict-inducing workplace scenarios to highlight the best strategies for resolving conflict constructively.